Terms of Service

These Terms of Service govern your use of the websites located at https://digital.exact.gg, https://clients.digital.exact.gg, https://digital.de.exact.gg, and any related services provided by Exact Technologies Limited.

By accessing https://digital.exact.gg, https://clients.digital.exact.gg, and https://digital.de.exact.gg, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing those websites or using any other services provided by Exact Technologies Limited.

We, Exact Technologies Limited, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 14 October 2022.


Limitations of Use

By using those websites, you warrant on behalf of yourself, your users, and other parties you represent that you will not: modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on those websites; remove any copyright or other proprietary notations from any materials and software on those websites; transfer the materials to another person or “mirror” the materials on any other server; knowingly or negligently use those websites or any of their associated services in a way that abuses or disrupts our networks or any other service Exact Technologies Limited provides; use those websites or their associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use those websites or their associated services to perform any kind of cyber-attacks or DDOS attacks;
use those websites or their associated services in violation of any applicable laws or regulations;
use those websites in conjunction with sending unauthorized advertising or spam;
harvest, collect or gather user data without the user’s consent; or use those websites or their associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.


Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.
We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.


Intellectual Property

The intellectual property in the materials contained in those websites are owned by or licensed to Exact Technologies Limited and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Exact Technologies Limited at any time.


Liability

Our websites and the materials on our websites are provided on an 'as is' basis. To the extent permitted by law, Exact Technologies Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Exact Technologies Limited or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use those websites or the materials on those websites, even if Exact Technologies Limited or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.
By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our Terms of Service, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of hereby policy.


Refund Process

If you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our refund policy.
You can request a refund for nearly any unused service. eXact Digital will, upon request via https://clients.digital.exact.gg/submitticket.php, issue a refund for any reason, if the request is made within 7 days of purchase. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

You will be issued a full refund of your purchase within a week of approval. To refund an item, please contact customer service via https://clients.digital.exact.gg/submitticket.php to open a support ticket. Since all items are digital there are no shipping charges.

After opening the ticket with our customer service, we will process your refund. Please allow at least three (3) days to process your refund. We will notify you by email when your refund has been processed.


Exceptions

The following items cannot be refunded:
Addons without refunding the base product
Domains

Please note that refunds will not be provided if the account is terminated by our staff, in violation of the usage policy



EU Right of Withdrawal Services

European law principally provides a right of withdrawal on software sales. However, the right of withdrawal ends once the digital content has been made available to the end user. This is what happens when you make a transaction: The EU statutory right of withdrawal ends the moment the content and services are added to your account.

For any purchased products the withdrawal period will end when the content is made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.


Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.


How to Request a Refund

You can request a refund or get other assistance with your purchases at https://clients.digital.exact.gg/submitticket.php. If you have any questions concerning our refund policy, please contact us at [email protected].


Accuracy of Materials

The materials appearing on our websites are not comprehensive and are for general information purposes only. Exact Technologies Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on those websites, or otherwise relating to such materials or on any resources linked to those websites.

Prohibited activity

Copyright infringement and access to unauthorized material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.


The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.
SPAM and unauthorized message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.


Unethical, exploitative, and malicious activity


Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate those Terms of Service. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:
Obtaining (or attempting to obtain) services from us with the intent to avoid payment; Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment; The unauthorized access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device; Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals; Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety; Any act or omission in violation of consumer protection laws and regulations; Any violation of a person’s privacy.


Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.


Unauthorized use of Exact Technologies Limited property

We prohibit the impersonation of Exact Technologies Limited, the representation of a significant business relationship with Exact Technologies Limited, or ownership of any Exact Technologies Limited property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.


Links

Exact Technologies Limited has not reviewed all of the sites linked to their websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Exact Technologies Limited of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.


Right to Terminate

We may suspend or terminate your right to use our websites and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.


Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.